FAQs
(FAQs)
Shipping and Delivery
How long does shipping take?
Shipping times can vary depending on the product and your supplier.
However, we aim to ship orders within [2-4] business days. Depending on region.
Once shipped, you can track your order using the tracking number provided in your email.
Which countries do you deliver to?
We provide worldwide delivery using UPS, FedEx, or DHL. However, we cannot ship to Russia, Belarus, and Ukraine due to the ongoing war.
What are your shipping costs?
Shipping costs are calculated at checkout and vary depending on the shipping address and the weight of the products.
The total shipping cost consists of a base fee (economy or express) + an additional charge per item, which varies based on the item's category.
We offer:
United Kingdom
Standard: 2 to 4 business days • Orders £50.00 and up - Free
United Kingdom
Standard: 2 to 4 business days • Orders €0.00 EUR and up - £5.99
Do you ship internationally?
Yes, we ship internationally to many countries. However, please note that international shipping times may vary and additional customs duties or taxes may apply.
We offer:
EU(European Union) • Austria, Belgium, Bulgaria,+ 24 more
Standard International
2 to 11 business days • Orders €0.00 EUR and up
Info
£14.99
International • United Arab Emirates, Australia, Canada, +10 more
Standard International
3 to 17 business days • Orders €0.00 EUR and up
Info
£23.99
What happens if my order is damaged during shipping?
If your order arrives damaged,please contact our customer support team immediately.
We will work with our suppliers to resolve the issue and provide a replacement or refund.
[View our shipping policy:
Returns and Exchanges
What is your return policy?
We offer a [14]-day return policy for To initiate a return, please contact our customer support team within [14] days of receiving your order.
Return Conditions: All returns must be in perfect original condition, including any original attachments such as tags, boxes, or dustbags, along with the original packaging. We reserve the right to refuse returns if the products have been worn, washed, or have any traces of use.
How to make an exchange for another item?
- Place an order for a new item/size.
- Pay for the new order.
- Request a return for the previous order.
- Follow the instructions to return a product.
Can I exchange an item?
Yes, we can exchange items. Please contact our customer support team to initiate an exchange.You will be responsible for the return shipping costs.
Conditional Return Policy: Please note that all returns are subject to a quality inspection upon return arrival. If we decline the return due to damages or other reasons and do not receive your instructions on how to proceed within 30 days—whether to return the item to the customer or to our business address— our suppliers reserve the right to deny issuing a refund for that return.
View our return policy page for more info:
https://glamhubclothing.myshopify.com/policies/refund-policy
Product Information and Ordering:
How can I check the status of my order?
You can track your order using the tracking number provided in your shipping confirmation email. Copy the tracking number and search for it on the selected carriers website.
What payment methods do you accept?
We accept [ credit card/visa, Metro,Google Pay,PayPal, Apple Pay].
Can I cancel or modify my order?
Please contact our customer support team as soon as possible if you need to cancel or modify your order.
We cannot guarantee that we can make changes after your order has been processed.
I haven't received my order. What should I do?
First, you should contact your neighbors as sometimes a package is received by a neighbor when the recipient is not at home. In case they haven’t received the parcel, please, contact our support team, and we’ll contact the courier to investigate the case further.
What to do in case a wrong/damaged item was delivered?
In case a damaged or wrong product was delivered, the end-customer is required to submit a return request, and attach photos clearly showing the tag, the item itself, and its defect within 14 days after delivery. We will send a return label and refund the order once received back.
What happens if I am absent at the time of delivery?
With FedEx, UPS, and DHL, depending on the service chosen, the courier will try 2-3 times to deliver or take the products to a collection point where the recipient can pick up the order.
All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package. In case an order is not picked up, the item is returned to us and we deduct money from the refund.
Are your products authentic?
The products sold on GlamHub are all 100% original and have been purchased directly by BrandsGateWay from the brands, licensees, or official distributors. We personally verify the authenticity and provenance of each product and each product comes with the original tag attached.
Where are your warehouses located?
Our Droppingshing suppliers proudly operate multiple warehouses around the globe, including locations in Sweden (Jönköping and Stockholm), Italy (Milan, Giuseppe, Beati, Genova, Florence, Modena), Australia (Sydney), Germany (Salzburg), and the USA (Florida and Minnesota).
General Inquiries:
How can I contact customer support?
You can contact our customer support team by
[Email: glamhub8@gmail.com
Phone: +447927795734].